Web Usability: The Importance of Balancing Content and Graphic Design
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The Written Word

Here is an honest admission: I've never been the best at writing thank you cards.  But, I also believe it is never too late to start.  There are some good friends of mine from Florida who inspired me to write on this topic.  They do an excellent job of sending hand written birthday cards to all their friends year after year.

What do birthday cards and the Internet have to do with one another?  Everything . . . well almost!

In today's chaotic world of Internet, movies, TV, radio and everything else, it becomes easy to forget the simple things in life.  Hand written cards are becoming a lost art.  For most people, it is far easier to open up our email program and write a thank you letter.

Be different! If someone does something above and beyond the norm, send them a written thank you card.  The positive impact of a written card is far greater than any email. You can achieve far more impact with less words.

Here is what someone told me after receiving a written thank letter: "Thanks for the card, I didn't think people did that any more."

If you get a chance, write a hand written thank you card. 

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