Pre-COVID, I had an insightful experience at a local beer festival. The same experience also occurred during an overseas trip to an event in Europe.
Both events had their attendees in scorching environments with people packed in elbow to elbow. And the event organizers had little to no control regarding temperature. Sometimes all the technology in the world can't overcome Mother Nature.
Usually, the recipe above (hot and packed) would result in numerous event attendee complaints and customer service issues. Ironically, that wasn't what occurred.
The question to ask yourself and your team, "regardless of circumstance, what are we doing to ensure the best customer experience possible?" (Both tangible and intangible)
Both the beer festival and European event excelled by making simple, yet effective, accommodations for their attendees. In both cases, regardless of the temperature at each event, hospitality won the day.
You'd be amazed at what something as simple as table service can do for your event.
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